FAQ's

If you can't find the answer to your question and you require further assistance, you can find our details in the contact section.

Q. Can I return a helmet if it does not fit?

A. Yes, Exchanges must be requested withing 7 working days from the day after you have received the helmet.  Helmet must be returned in original packaging.  Visor stickers and tags MUST be inplace.  If you are not sure on size do not remove them, if they have been removed the helmet will be returned and no exchange or refund will be offered.  This does not effect your statuatory rights.

Helmet exchanges will be arranged, collected and re-dispatched free of charge as long as the above conditions are met.  Please do not return products without our authorisation as these postal costs will not be met.

Please note all returned helmets are sold off in our clearance section and are not re-sold as new.

For logistical reasons we regret that we can only offer our free Helmet Exchange to helmets delivered to UK mainland addresses.

Q How much does it cost to deliver?

A. FREE UK delivery on all orders over £100

Orders under £100 - £3.95

Q. Where do you deliver?

A. We deliver to

UK Mainland only

We do not Export

Q. How long will my order take?

A. We aim to deliver your order within 5 working days. Although we hold a lot of stock we can not keep every size and colour so if you need your helmet urgently please email us and we will check avialability with our suppliers.

Q. Do you price match?

A. Yes we do. We price match any official UK dealer Ebay, Amazon, find a cheaper price anywhere & we'll match (helmets only) as long as price is not lower than our buying price.

Q Can I Paint my Helmet?

A: Many paints contain aggressive solvents that might weaken the molecular links of the thermoplastic materials making it brittle and almost unable for the use it has been designed for. The helmets manufacturers use paints that contain non aggressive solvents: these are carefully tested during production and application. The shells undergo preliminary preparation to guarantee the grip of the paint. Unqualified people should apply paints on shells made of composite materials only.

.Q Can I apply stickers to my helmet?

A: Many promotional stickers are equipped with glue containing aggressive chemicals that may weaken the molecular links of the thermoplastic materials. The decorative stickers used by the helmets manufacturers uses glue that contain non aggressive solvents: these are carefully tested during production and application. Unqualified people should apply stickers on shells made of composite materials only.

Q How can I see if my helmet is approved?

A: The Regulation ECE 22 requires every helmet bear a label sewn on the retention system (i.e. on the chinstrap). This label bears the homologation mark, the homologation number, the production serial number.The homologation mark is an upper case E followed by a number, inscribed in a circle. The number following the upper case E represents the country who has granted the homologation. For instance E3 marks the helmets approved in Italy, E4 in Belgium, E1 in Germany, E6 in the Netherlands, etc. Below the E-mark there are two numbers: the left one is the homologation number assigned by the National Administrations, where the first two digits represent the series of amendments under which the model has been approved (04 represents the fourth, 05 the fifth, and so on); the right one is the production serial number. On the visor it is enough to see embossed the E-mark and the homologation number only.

Q What is an Approval?

A: To be freely marketed the helmets must comply with the standard enforced in the different countries. These standards include both technical and bureaucratic requirements. Thus, the approval is the certification that the helmet complies with the standard enforced by a Country in order to permit the sale.

Q What Approval is requested in Europe?

A: In all the Countries of Europe the technical standard accepted by the government is the Regulation 22 of the Economic Commission for Europe (ECE) of the United Nations, in the most recent variant (called the amendment), which currently is the fifth. This is the standard commonly re­ferred as ECE 22-05. This standard requires the visor mounted on the helmets is approved, too. Some countries also accept regulations, other then ECE, valid only on their own national territory: in Spain for instance is possible to make and sell helmets approved to the standard RNFE, limited only to user of motorcycles with displacement under 50 cc. All other approvals, even valid or accepted somewhere else (such as DOT, Snell, JIS, …) are not ac­cepted for public roads use within Europe.

Q Is the production date of the helmet visable on the label?

A: No, it isn’t. From the data included in the homologation label it is not possible to determine the exact date of production of a helmet. Several manufacturers emboss a code representing the date of pro-duction on the external shell.

Q How does the expiry date apply to the helmet?

A: Researches have shown no evidence of degradation of the materials used in the helmets manufac-ture due to the mere effect of the times passing by. Nevertheless the exposure to the atmosphere agents (extreme hot and extreme cold), and to the exposure and the contacts with the vapors of the lubricants and gasoline normally used in the motorist environment is likely possible it might have some sort of influence to the molecular links of the materials used. Moreover, because of its own nature, the helmet often undergo to shocks of different amplitude that could limit its peformances. For all these reasons, for the abuse to the comfort padding and for the technical evolution that make more modern and protective lids available, it is suggested to replace the helmet after 5 years of use. In case of intensive use this delay should be shortened accordingly. If a helmet supports a severe blow, even if there is no evidence of damage, it should be replaced.

 

 

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